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Month: December 2017

When Operational Excellence forgot the bottom line!

December 18, 2017 iainmshaw

What is the definition your organisation uses for Operational Excellence, do you know it, is it consistently understood, how does…

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Posted in: Operational Performance

What gets measured get managed. Yes, but look at the managing!

December 5, 2017 iainmshaw

Recently we have seen a current CEO of a global bank, Jes Staley of Barclays, censured for using external intelligence…

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Posted in: Culture and Behaviours

“The great thing about the rule book is that it tells me who to blame, once we have hurt or killed someone…”

iainmshaw

These words were said to us by a client. Whenever we face a particularly egregious business or financial scandal, we…

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Posted in: Organisational Effectiveness

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  • Organisational Effectiveness

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  • When Operational Excellence forgot the bottom line!

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